Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (“AUP”) applies to all users of DataMatrix Technology Solutions Pvt. Ltd.’s website at https://www.dmtspl.com/, our exam and assessment platforms, and any other digital services we operate or manage (“Services”).

By accessing or using our Services, you agree to comply with this AUP in addition to our Terms of Service. This policy applies to all categories of users including website visitors, registered account holders, exam candidates, client organisations, and third-party integrators. If you do not agree with this policy, you must not use our Services.

2. Permitted use

You may use our Services for the following lawful purposes:

3. General prohibited activities

The following activities are strictly prohibited across all our Services:

• Unlawful use: Using our Services for any purpose that violates applicable local, national, or international law or regulation, including data protection laws.
• Harmful content: Transmitting, uploading, or distributing content that is defamatory, discriminatory, obscene, hateful, threatening, or otherwise objectionable.
• Intellectual property infringement: Uploading, sharing, or processing content that infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any party.
• Identity misrepresentation: Impersonating any person, organisation, or entity, or falsely representing your affiliation with any person or organisation.
• Spam & unsolicited communications: Using our Services to send unsolicited commercial messages, bulk emails, or any form of spam.
• Data harvesting: Scraping, crawling, or systematically extracting data from our website or platforms without our prior written consent.
• Circumventing controls: Attempting to bypass, disable, or circumvent any access controls, authentication mechanisms, or security features of our Services.

4. Security-related prohibitions

The following actions that compromise the security or integrity of our Services are strictly forbidden:

• Unauthorised access: Attempting to gain access to accounts, systems, networks, or data that you are not explicitly authorised to access.
• Vulnerability exploitation: Probing, scanning, testing, or exploiting any security vulnerability in our systems, networks, or Services without our prior written authorisation.
• Malware distribution: Introducing, transmitting, or storing viruses, worms, ransomware, trojans, spyware, or any other malicious or harmful code.
• Denial of service: Conducting or facilitating any denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against our infrastructure or any third party.
• Reverse engineering: Decompiling, disassembling, reverse-engineering, or otherwise attempting to derive the source code, algorithms, or structure of our software.
• Traffic manipulation: Using bots, automated scripts, or any technology to generate artificial traffic, simulate user interactions, or inflate metrics on our platforms.

5. Exam & assessment integrity

Given that our core business involves delivering secure, fair assessments, we apply a zero-tolerance policy to any conduct that undermines exam integrity. The following are strictly prohibited on our assessment platforms:

• Impersonation: Registering for, sitting, or attempting an examination on behalf of another candidate, or allowing another person to sit an examination in your place.
• Unauthorised assistance: Receiving or providing unauthorised help during an examination, including communicating with other candidates, using prohibited materials, or receiving coaching in real time.
• Proctoring evasion: Attempting to defeat, disable, or manipulate proctoring tools, screen recording, AI monitoring, or any other integrity verification mechanism.
• Content leakage: Copying, recording, transmitting, publishing, or sharing examination questions, answers, or content in any form before, during, or after an examination.
• Platform tampering: Attempting to access or manipulate question banks, results databases, scoring algorithms, or administrative functions without authorisation.
• Credential sharing: Sharing login credentials for exam portals with any unauthorised third party.

6. Client & administrator responsibilities

If you are a client organisation or an administrator operating our platforms on behalf of an organisation, you are additionally responsible for:

• Ensuring that all candidates, invigilators, and staff under your account are aware of and comply with this AUP.
• Maintaining the security of all administrator credentials and access tokens issued to your organisation.
• Using candidate data collected through our platforms only for the purposes agreed in your service contract, in compliance with applicable data protection laws.
• Promptly reporting any suspected security incidents, data breaches, or AUP violations to business@dmtspl.com.
• Ensuring that any third-party integrations you connect to our platforms via API comply with this AUP and our API usage guidelines.

7. Content standards

Any content you submit to our Services — including examination questions, support tickets, feedback, or any user-generated content — must:

• Be accurate and not misleading.
• Comply with all applicable laws and regulations.
• Not contain personally identifiable information about individuals who have not consented to its inclusion.
• Not infringe the intellectual property rights of any third party.

We reserve the right to review, remove, or refuse any content that we believe violates this AUP or our Terms of Service, without prior notice.

8. Monitoring & enforcement

We reserve the right, but are not obligated, to monitor use of our Services to ensure compliance with this AUP. We may:

• Review logs, usage data, and platform activity to detect violations.
• Investigate suspected violations brought to our attention by users, clients, or automated systems.
• Remove or disable access to content that violates this AUP.
• Co-operate with law enforcement agencies in the investigation of suspected criminal activity.

Monitoring activities are conducted in compliance with applicable law and our Privacy Notice.

9. Consequences of violation

Violations of this AUP may result in one or more of the following actions, at our sole discretion:

10. Reporting violations

If you become aware of any use of our Services that appears to violate this AUP — including suspected exam fraud, security incidents, or abusive behaviour — please report it to us immediately at business@dmtspl.com. We take all reports seriously and will investigate promptly. Reports can be made anonymously. We will not retaliate against individuals who report violations in good faith.

11. Changes to this policy

We may update this Acceptable Use Policy from time to time to reflect changes in our Services, technology, or legal requirements. We will update the “Last updated” date at the top of this page when changes are made. For significant changes, we will notify registered users and clients by email or platform notification. Continued use of our Services after the updated policy has been posted constitutes your acceptance of the revised terms.