Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and DataMatrix Technology Solutions Pvt. Ltd. (“we”, “us”, or “our”), a company providing AI-powered exam & assessment platforms and IT services.

By accessing our website at https://www.dmtspl.com/, registering for an account, requesting a demo, or using any of our products or services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Notice. If you do not agree, please do not use our website or services.

2. Our services

DataMatrix Technology Solutions Pvt. Ltd. provides the following categories of services:

Specific deliverables, timelines, and commercial terms for individual engagements are governed by a separate Statement of Work (SOW) or service agreement signed by both parties. In the event of a conflict, the SOW takes precedence over these Terms.

3. Accounts & registration

Certain features of our platforms require you to create an account. By registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and notify us immediately at business@dmtspl.com of any unauthorised access or suspected breach.
• Accept responsibility for all activities that occur under your account.
• Not share your login credentials with any third party or allow others to access our services through your account.

We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or have been inactive for an extended period, with reasonable prior notice where possible.

4. Acceptable use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use our services to transmit unlawful, harmful, defamatory, obscene, or fraudulent content.
• Attempt to gain unauthorised access to any part of our systems, networks, or data.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code from our software.
• Introduce viruses, malware, or any other malicious code into our systems.
• Use automated tools (bots, scrapers, crawlers) to access our website without our prior written consent.
• Resell, sublicense, or redistribute our services without a separate written agreement.
• Use our services to facilitate exam fraud, impersonation, or academic dishonesty of any kind.

5. Intellectual property

All content on our website and within our platforms — including text, graphics, logos, icons, images, audio clips, software, and source code — is the property of DataMatrix Technology Solutions Pvt. Ltd. or its licensors and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website and services solely for your internal business purposes in accordance with these Terms. This licence does not include the right to:

• Reproduce, distribute, or publicly display our content without prior written consent.
• Modify or create derivative works based on our materials.
• Use our trademarks, logos, or brand elements without explicit written permission.

Any intellectual property developed specifically for you under a project engagement will be governed by the IP ownership clauses in your SOW. Unless otherwise agreed in writing, work-for-hire deliverables transfer to you upon full payment.

6. Client content & data

You retain full ownership of all content, data, and materials you provide to us (“Client Content”). By sharing Client Content with us, you grant us a limited licence to use, process, and store it solely for the purpose of delivering the agreed services.

You represent and warrant that you have all necessary rights, licences, and permissions to provide Client Content to us, and that its use by us in delivering services will not infringe any third-party rights. We will not use your Client Content for any purpose beyond performing our services and will keep it confidential in accordance with any applicable NDA or confidentiality clause in your engagement agreement.

7. Payment & billing

Payment terms, invoicing schedules, and applicable taxes are specified in your SOW or service agreement. General billing conditions are as follows:

• Invoices are due within the period stated on the invoice (typically 14–30 days from the invoice date).
• Late payments may attract interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• We reserve the right to suspend services for accounts with overdue balances exceeding 30 days, with prior notice.
• All fees are exclusive of applicable taxes (including GST/VAT) unless expressly stated otherwise.
• Refunds, if applicable, are governed by the refund policy in your SOW. General website enquiry submissions carry no fee.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of our engagement (“Confidential Information”) and not to disclose it to any third party without the other party’s prior written consent. This obligation does not apply to information that is publicly available through no breach of this agreement, independently developed, or required to be disclosed by law or regulation. Confidentiality obligations survive the termination of these Terms for a period of three (3) years.

9. Disclaimers

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Guarantees that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
• Warranties regarding the accuracy, completeness, or timeliness of any content on the website.

Nothing in these Terms excludes or limits any warranty that cannot be excluded under applicable law.

10. Limitation of liability

To the fullest extent permitted by applicable law, DataMatrix Technology Solutions Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities arising out of or in connection with your use of our website or services.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the form of the action or the theory of liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless DataMatrix Technology Solutions Pvt. Ltd., its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

12. Termination

Either party may terminate a service engagement as specified in the applicable SOW. With respect to website access and general use:

• We may suspend or terminate your access to our website or platforms immediately and without notice if you breach these Terms.
• You may stop using our website at any time. If you hold an account, please contact us to request deletion.

Upon termination, provisions of these Terms that by their nature should survive will continue to apply, including intellectual property rights, confidentiality, disclaimers, limitation of liability, and governing law.

13. Governing law & disputes

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 days from written notice of the dispute. If unresolved, either party may pursue available legal remedies.

14. Changes to these terms

We may revise these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify registered users by email. Continued use of our website or services after the revised Terms have been posted constitutes your acceptance of those changes. If you do not agree with the revised Terms, you should stop using our services and contact us to close your account.